Guest Wi-Fi
Coverage planned for a full property, with a captive portal, your branding and fair bandwidth limits.
Hospitality & tourism
A full property is no time for the Wi-Fi to give up.
Hotels, resorts, restaurants and tourism operators run on systems guests notice immediately when they fail. We look after the network and IT underneath them, with the season built into how we plan.
- Remote-first, Algarve-based
- 24/7 monitoring
- Built around the season
Technologies we work with
- Microsoft
- SOPHOS
- Acronis
- HPE
- 3CX
- UBIQUITI
- veeam
What we look after
The systems a property cannot trade without
Hospitality IT is unusual in that guests interact with it directly, staff turn over several times a year, and the busiest weeks are the ones where nothing can be touched. Everything below follows from those three facts.
Staff networks
Back-of-house networks kept entirely separate from guest traffic, so one cannot reach the other.
PMS connectivity
The network, devices and connectivity your property management system depends on — we support the plumbing, not the PMS itself.
POS & payments
Point-of-sale and card terminals on an isolated network segment, which is both safer and usually a requirement of your payment provider.
Cybersecurity
Endpoint protection, MFA, patching and monitoring across office and back-of-house systems.
Seasonal staff accounts
Accounts created quickly at the start of the season and removed properly at the end. This is where hospitality accumulates the most risk.
Failover connectivity
A second line or mobile failover, so a provider fault does not stop check-in and card payments at once.
Multi-site support
Several properties managed as one estate, with the same design and one view of them all.
24/7 monitoring
Systems watched around the clock, with out-of-hours response for critical incidents by service level.
Backup
Protected backups of the office and administrative systems, tested rather than assumed.
Back-office IT
Microsoft 365, devices and support for reception, reservations, finance and management.
Network for other systems
Door entry, CCTV and building systems frequently sit on your network. We keep them contained and connected safely — the systems themselves belong to a specialist installer.
The season
In August, the only good change is no change.
Hospitality has a rhythm most IT providers ignore. Work that would be routine in February is unacceptable in August, and a property that has not been prepared before the season starts spends the whole of it firefighting. We plan the year around that.
- Structural work — cabling, Wi-Fi, refreshes — done in the low season
- Everything load-tested before the first full week, not during it
- Seasonal accounts prepared in advance and removed at the end
- Failover in place before you need it, not ordered during an outage
- In high season: monitoring, fast response, and only essential changes
- A post-season review that sets the winter work list
The IT year, as the season runs it
Season plan · example property, Algarve
Work window open
Pre-season testing
Change freeze
Season review
Low season
January
The building is quiet. This is when the heavy work happens.
Occupancy
Quiet
What we do
- Wi-Fi access points and switches replaced
- New cabling run while rooms are empty
What we deliberately don’t do
- Patching old kit to get through one more summer
Low season
February
Routine work in February would be unacceptable in August. So it happens now.
Occupancy
Quiet
What we do
- Firewall and network upgrades
- Back-office laptops refreshed
What we deliberately don’t do
- Letting project work drift into spring
Low season
March
The last month for anything structural.
Occupancy
Quiet
What we do
- Remaining projects finished and documented
- Failover line installed before it is needed
What we deliberately don’t do
- Starting anything that cannot finish by April
Pre-season
April
Nothing structural after April. From here, we test.
Occupancy
Building
What we do
- Guest Wi-Fi tested under a full-house load
- Card terminals and PMS connectivity checked
What we deliberately don’t do
- New projects of any size
Pre-season
May
Rehearse the failures before the guests find them.
Occupancy
Building
What we do
- Failover tested by pulling the main line
- Backups restored, not just checked
What we deliberately don’t do
- Assuming last year’s setup still holds
Pre-season
June
Seasonal staff arrive. Everything is checked before the first full week.
Occupancy
Busy
What we do
- Seasonal staff accounts prepared in advance
- Final checks across Wi-Fi, payments and backups
What we deliberately don’t do
- One shared login for the whole front desk
High season
July
A full property. The change freeze is in place.
Occupancy
Peak
What we do
- 24/7 monitoring and fast response
- Only changes that genuinely cannot wait
What waits
Planned change · not urgent
Upgrade the routers across the property
Received
Parked until September
The current setup is working, so a change this size waits for the season to ease. Small requests and anything that genuinely cannot wait still go through.
High season
August
Peak. The only good change is no change.
Occupancy
Peak
What we do
- Watch, respond, keep everything running
- Urgent fixes only, agreed with the manager
What waits
Planned change · not urgent
Move to a new card payment provider
Received
Parked until September
The current setup is working, so a change this size waits for the season to ease. Small requests and anything that genuinely cannot wait still go through.
Post-season
September
The season eases off, and the parked list comes back.
Occupancy
Busy
What we do
- Seasonal accounts removed as staff leave
- Parked requests scheduled and done
Back from the parked list
- Upgrade the routers across the propertyScheduled
- Move to a new card payment providerScheduled
Post-season
October
Review the season while it is still fresh.
Occupancy
Building
What we do
- What broke, what nearly broke, what guests complained about
- The winter work list agreed and booked
What we deliberately don’t do
- Carrying this summer’s problems into the next
Low season
November
The winter work list starts.
Occupancy
Quiet
What we do
- Wi-Fi and cabling changes scoped
- Equipment ordered for the work windows
What we deliberately don’t do
- Waiting until spring to plan
Low season
December
Quiet weeks, used well.
Occupancy
Quiet
What we do
- Updates and firmware in planned maintenance windows
- Work booked around closures and festive bookings
What we deliberately don’t do
- Changes on the busiest festive nights
Illustration: an example property’s year. The shaded curve shows the shape of occupancy, not real figures.
The challenge
Support for busy, guest-facing operations
We understand the pressure of hospitality: systems online through the season and a smooth experience for every guest.
Guest Wi-Fi that copes in winter but struggles in August
Coverage and capacity planned for a full property, with guest traffic kept apart from staff systems.
Keeping reservations, PMS and payments running
A stable, segmented network under the systems you trade on, and we work with your PMS and POS vendors.
Onboarding and offboarding seasonal staff
A defined process for accounts at the start and end of each season.
An internet outage stopping check-in and card payments
Failover to a second line, configured and tested before the season.
How we work
Assess the property, then prepare it.
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Assess, remotely first
We start with what your network already tells us: controller and connection data, floor plans, and where guests complain. If part of the building needs measuring in person, we plan a visit for it.
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Design
A network design with proper separation for guests, staff, payments and equipment, costed and scheduled for the low season.
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Install & test
Scheduled while the property is quiet, then tested under realistic load before guests arrive.
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Support the season
Monitoring, fast response and a standing rule that nothing structural changes while you are full.
Why CaminhoIT
We are in the Algarve. We know what August looks like.
Most of what a property needs, we handle remotely: monitoring, Wi-Fi configuration, accounts and support, without anyone waiting for a van to arrive. Being based here means we understand the shape of the season, we are not proposing a cabling project in July, and when something genuinely needs hands on site, we are not far away.
- Remote-first supportfixed without waiting for a visit
- English & Portuguesefor international teams
- Season-aware planningwork when the property is quiet
- Built for turnoverseasonal staff in and out
- Multi-propertymanaged as one estate
- Monitored continuouslybefore guests notice
Questions
Hospitality IT questions
Our guest Wi-Fi is fine in winter and terrible in August. Why?
Because it was almost certainly designed against an empty building. Wi-Fi capacity is about how many devices compete for the same airtime, not simply signal strength, and a full property with three devices per guest behaves nothing like a quiet one. Add consumer equipment, access points placed for cabling convenience, and everything sharing a single network, and the result is predictable. Reviewing the network under realistic load usually points to the cause quickly, and tells us whether anything needs looking at in person.
Do you supply our PMS or POS system?
No. We support the network, connectivity, devices and security those systems depend on, and we will work with your PMS or POS vendor over anything that crosses between us. The systems themselves stay with their specialist supplier — that is the right place for them.
How do you handle seasonal staff?
With a defined process, because this is where hospitality accumulates the most quiet risk. Accounts are created from the role rather than copied from whoever was similar, they carry only the access that role needs, and — crucially — they are removed at the end of the season. Properties that have never had that process typically have dozens of live accounts belonging to people who left several summers ago.
What happens if the internet fails mid-service?
With failover configured, the firewall moves to a second connection — a different provider or a mobile line — usually within a minute. Card payments and check-in continue. Without it, a provider fault outside your control can stop both at once, which is why we treat failover as close to essential for any property that cannot take payments offline.
When is the best time to do work?
Between November and March for anything structural, and finished well before the season builds. Wi-Fi and cabling work needs quiet rooms and access to spaces that are occupied in summer. If you are reading this in June and something needs replacing, we will find a way — but the honest answer is that it will be more disruptive and more expensive than it needed to be.
Do you come to the property?
When it genuinely helps, yes. But we are remote-first: monitoring, Wi-Fi and firewall configuration, staff accounts, security and most troubleshooting are done remotely, which is usually faster for you than waiting for someone to arrive. Visits are planned for the work that needs them, such as measuring coverage or physical installation, and scheduled for the quiet months wherever possible.
We have several properties. Can you handle all of them?
Yes, and standardising across them is where most of the value is. Properties acquired at different times usually have entirely different network designs, which makes every fault a fresh investigation. Bringing them onto one design means one monitoring view, consistent security, and a new site becoming a repeat rather than a project.
Planning your winter work list? Book a property review →
Before the season
Let us look at the property.
A review tells you far more than a quote. We will look at your network, connectivity and Wi-Fi, and come back with what needs doing and when it should happen.