Support
Raise a ticket, add detail or attachments, and follow it through to resolution. Every conversation stays on the ticket, so nothing is lost in somebody's inbox.
The client portal
You should not have to ask your IT provider what is going on.
Every CaminhoIT client gets a portal: tickets, services, orders, quotes, proposals, invoices, licence requests and your authorised users, in one place. Included in the service, not a paid extra.
- Included for every client
- Nine areas, one login
- Multi-factor authentication
- Raise and track ticketsand see exactly where they are
- Approve quoteswith the approval recorded
- Invoices and paymentswithout going through us
- Your authorised peoplewho can request and approve
What is in it
Nine areas, one login
Built around the things clients actually ask us for — which, more often than not, is simply to know where something has got to.
Services
Every managed service you have with us, what it covers and its current status. No more wondering what the monthly invoice is actually for.
Orders
Hardware and software orders from placement through to fulfilment, with the detail of what was ordered and when it is expected.
Quotes
Review a quote line by line and approve it in the portal. The approval is recorded, so there is no argument later about what was agreed.
Proposals
Full proposals for projects and service changes, with scope and cost set out properly rather than summarised in an email.
Billing
Invoices, payment history and the ability to pay online. Finance can find what they need without going through your IT contact.
Licences
Request new licences or changes to existing ones through a structured request rather than an ad-hoc message.
Knowledge Base
How-to guides and answers to common questions, so straightforward things do not need a ticket at all.
Team & company
Your organisation's details and the people authorised to raise requests, approve spending and change access.
Support
Every request, visible from the moment you raise it.
The single most common frustration with IT providers is not knowing whether anything is happening. A ticket you can see — with its priority, its owner and its history — removes most of that at a stroke, and it means the conversation stays attached to the work rather than scattered across inboxes.
- Raise a ticket with attachments, or email us and it becomes one automatically
- See its priority and why it was set that way
- Follow the full history, including what we did and when
- Reply in the portal or by email — both land in the same place
- See everything raised by your colleagues, not only your own
- Give feedback when a ticket closes, which we actually read
TicketsEverything raised by your organisation
#4823Printer offline – 2nd floor
Open
PriorityNormal
WhyOne printer down, other floors still printing
Raised bySam T.
- Raised from an email to support
- S Sam T. The 2nd floor printer shows as offline for everyone. Nothing has been moved.
- Assigned to Alex · In progress
- Alex, CaminhoIT The printer picked up a new network address after last night's power cut. Fixed its address and pushed the printer to everyone again. Could you try a page?
- S Sam T. Printing again. Thank you!
- Resolved · update sent by email too
- How did we do? Thanks — we read every one.
#4821Laptop not connecting to Wi-Fi
In progress
PriorityNormal
WhyOne person affected, working from a cable meanwhile
Raised byPriya N.
- P Priya N. My laptop sees the office Wi-Fi but will not connect. Everyone else seems fine.
- Assigned to Alex · In progress
- Alex, CaminhoIT The Wi-Fi certificate on your laptop has expired. I am renewing it remotely now; you may see one restart prompt.
#4818New starter – account setup
Scheduled
PriorityPlanned
WhyStart date booked for Monday
Raised byJo M.
- J Jo M. Chris joins sales on Monday. Same access as the rest of the sales team, please.
- Sam, CaminhoIT Booked in for Friday afternoon. Account, mailbox, Teams and the sales shared drive, with the laptop ready on the desk.
- Scheduled for Friday, 14:00
#4815Shared mailbox permissions
Awaiting you
PriorityNormal
WhyAccess change, needs an authorised approver
Raised byDan K.
- D Dan K. Can the new accounts assistant have access to the invoices mailbox?
- Alex, CaminhoIT Happy to. Access changes need an authorised contact to approve — could Jo confirm on this ticket?
- Waiting for approval from an authorised contact
#4802Monthly patching – October
Resolved
PriorityPlanned
WhyRoutine maintenance window
Raised byCaminhoIT
- Sam, CaminhoIT October updates go out tonight after 7pm. Please leave laptops switched on and plugged in.
- Sam, CaminhoIT All done. Two laptops were off overnight; they will update when next switched on.
- Resolved
ServicesWhat you hold with us, and what each covers
All active- Managed IT SupportActive
- Microsoft 365 Business PremiumActive
- Backup & recoveryActive
- Endpoint protectionActive
- Network monitoringActive
OrdersFrom placement through to fulfilment
2 × laptops for new startersORD-2207
- Placed
- Ordered
- Dispatched
- Delivered
Docking stations for 2nd floorORD-2201
- Placed
- Ordered
- Dispatched
- Delivered
QuotesReview line by line, then approve or decline
Wi-Fi upgrade – 2nd floorQ-1042
| Item | Qty |
|---|---|
| Wireless access points | 3 |
| Cabling to each access point | 3 |
| Installation and survey | 1 |
Approved by Jo M.Today, 10:42 · decision recorded on the quote
ProposalsProjects and service changes, set out properly
Office move – network and phonesReady to review
- Scope: what moves, and what is replaced
- Plan: weekend cutover, with a rollback position
- Cost: one-off and monthly, line by line
- What we need from you, and when
InvoicesInvoices and payment history
- Managed services – November
- Docking stations – ORD-2201 Paid
- Managed services – October Paid
- Managed services – September Paid
LicencesRequests, tracked like any other work
- Microsoft 365 Business Premium × 1In progress
- Adobe Acrobat × 1Assigned
Knowledge baseStraightforward things, without a ticket
- Setting up the Authenticator app on a new phone
- Adding a shared mailbox in Outlook
- Connecting to the office printers
- Sharing a file safely with someone outside the company
TeamWho can raise, approve and authorise
- JMJo M. Office managerMFA
- STSam T. OperationsMFA
- PNPriya N. FinanceMFA
- DKDan K. SalesMFA
Illustration of the client portal with sample data.
Access
Who gets in, and what they can do.
-
Your people
You tell us who should have access. Colleagues can be invited to your organisation rather than sharing one login.
-
Authorised contacts
You nominate who may approve spending, authorise access changes and request licences — so we are not guessing whether a request is sanctioned.
-
Secure sign-in
Multi-factor authentication, and single sign-on with your Microsoft account where you would prefer that.
-
Leavers removed
When someone leaves your business, their portal access goes with everything else.
Services and billing
Know what you are paying for.
Your active services, what each covers, and the invoices that correspond to them. Finance can find an invoice without asking IT, and IT can see what is covered without asking finance. It sounds small; it removes a surprising number of emails.
- Every managed service you hold, with its status
- Quotes to review line by line, and approve or decline in the portal
- Full proposals for projects, with scope and cost set out
- Orders tracked from placement to fulfilment
- Invoices, payment history and online payment
- Licence requests raised and tracked like any other work
Illustration
Your services
All activeSample data, shown to illustrate the layout.
Why it matters
Transparency is a service standard, not a feature.
A provider who makes it hard to see what is happening is usually a provider who does not want you looking. Everything we do for you should be visible to you — what was raised, what was done, what it cost, and what you are currently paying for. The portal is how we hold ourselves to that.
- Includedfor every client, at no extra cost
- Always availableeven outside business hours
- Your whole teamnot one shared login
- A full historyof everything we have done
- Properly securedMFA and scoped access
- English & Portugueseswitchable per user
Questions
Questions about the portal
Does it cost extra?
No. It is included for every client, on every service level. We would find it difficult to argue that you should pay to see what you are already paying for.
Do we have to use it?
No. Email and the phone work exactly as they always did — an email to support becomes a ticket automatically, and you can reply by email throughout without opening the portal once. The portal is there for the times you want to see everything in one place, or for a colleague who wants to check something without asking you.
Can several of our people have access?
Yes, and they should. Everyone gets their own login rather than sharing one, which means tickets are attributed properly and access can be removed individually when someone leaves. You control who is invited, and you tell us which of them are authorised to approve spending or request access changes.
How is it secured?
Multi-factor authentication, with single sign-on using your Microsoft account available where you would prefer that. Each user sees only their own organisation's data. Access is removed as part of your leaver process, in the same way as everything else.
Does it show monitoring or security data?
Not today. The portal currently covers support, services, orders, quotes, proposals, billing, licences and your team. Live views of device inventory, backup status and security posture are on our roadmap, and we would rather tell you that than show a dashboard of numbers that are not really coming from your systems.
What about the screenshots on this page?
They are labelled illustrations built from the portal's own components, with sample data. We are not going to publish screenshots of a real client's tickets or invoices to sell a service, so until we have properly sanitised captures, illustrations marked as illustrations are the honest option.
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Ready to get started?
See it properly, with your own data in it.
Book a consultation and we will walk you through the portal as part of it, rather than showing you a brochure.