Managed IT plans
Three levels of cover. One honest quote.
Managed IT is priced per user or per device, so it scales with your business and can be budgeted. What changes between levels is how much is included before anything becomes extra.
- Per user or per device
- No surprise line items
- Move between levels as you grow
- Helpdesk in every levelnot billed by the hour
- Security in every levelnot an optional add-on
- Monitoring in every level24/7, on every device
- Portal in every levelincluded, at no extra cost
Why there is no price on this page
Because we would be guessing, and you would be misled.
A per-user figure on a website is close to meaningless until someone has looked at what you actually run. Two businesses of the same size can differ by a factor of two, depending on servers, sites, and how much remedial work is needed before a service can sensibly start. We would rather ask a few questions and give you a real number.
- How many people, and how many devices each
- Whether there are servers, and whether they are still supported
- How many sites, and whether any need on-site attendance
- What is already licensed — often more than expected
- What needs fixing before an ongoing service can start
- What level of cover the business genuinely needs, not the most we can sell
Most chosenMost of our clients. A full managed service, security included.
- Microsoft 365 management
- Backup & restore testing
- Security review Annual
- IT strategy & roadmap Annual
- On-site support Included allowance
- Out-of-hours cover for critical incidents Optional Worth adding
- Response targets Enhanced
- Named account contact
Getting a number
From first call to a proposal.
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A conversation
Half an hour on what you run, how many people, and what is going wrong. No charge, no obligation.
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A look around
We review devices, accounts, security and backups so the quote is based on reality rather than on assumptions.
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A written proposal
Service level, inclusions, exclusions, response targets and cost. Yours to compare against anyone else's.
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Your decision
Take it away and think about it. We will answer questions; we will not chase you weekly.
Compare
What each level includes
Everything below is what the level covers as standard. Anything outside it is quoted before we do it, never after.
| Feature | Essential | Complete Most chosen | Complete+ |
|---|---|---|---|
| Best suited to | Smaller teams who need the fundamentals done properly. | Most of our clients. A full managed service, security included. | Businesses that cannot be down, or that have to evidence their IT. |
| Helpdesk support | |||
| 24/7 system monitoring | |||
| Patch management | |||
| Endpoint protection | |||
| Microsoft 365 management | Core admin | ||
| Backup & restore testing | Optional | ||
| Identity security (MFA, conditional access) | MFA | ||
| Security review | — | Annual | Quarterly |
| IT strategy & roadmap | — | Annual | Quarterly |
| Service reporting | On request | ||
| Client portal | |||
| Documented environment | |||
| On-site support | By callout | Included allowance | Priority |
| Out-of-hours cover for critical incidents | — | Optional | |
| Response targets | Standard | Enhanced | Priority |
| Named account contact | — | ||
| Price | Get a quote | Get a quote | Get a quote |
This table shows the shape of our service levels. The exact inclusions, response targets and price for your business are set out in your proposal, because they depend on how many users and devices you have, how many sites, and what condition things are in. We would rather quote properly than publish a figure that would not apply to you.
Comparing quotes
When one quote is much cheaper, find out what is missing.
It is almost always one of the same few things: monitoring, patching, security tooling, backup, or the assumption that anything beyond basic support is billed hourly. None of those is unreasonable to exclude — but you should know it has been excluded, because it will resurface as an invoice or as an incident. Ask every provider to state explicitly what is not included.
- Ask what is excludedin writing, not in conversation
- Ask about hourly ratesand when they apply
- Ask who owns the licencesyou, or them
Questions
Questions about plans and pricing
Why will you not publish prices?
Because the honest number depends on things we cannot know from a web page: how many devices per person, whether there are servers and what state they are in, how many sites need on-site attendance, and how much remedial work is needed before an ongoing service makes sense. A published figure would be either so hedged as to be useless, or wrong for most readers. We will give you a real number after one conversation and a short review.
Is it per user or per device?
Usually per user, because that is what most businesses find easiest to forecast against headcount. Per device suits environments with shared machines — a hotel back office, a workshop, a shop floor — where users outnumber devices or the other way round. We will recommend whichever produces the fairer number for you, and it is not always the one that produces the larger one for us.
Is there a minimum commitment?
There is normally a minimum term, because onboarding a new client involves real work — discovery, monitoring deployment, documentation and clearing the backlog — that is loaded at the start. The term and any minimum monthly value are stated in your proposal before you sign, not introduced afterwards.
What is not included?
Project work is quoted separately: migrations, office moves, network installs, hardware refreshes and major upgrades. So is hardware and software you buy through us. Everything else in your service level is covered by the monthly fee, and anything that would fall outside it is quoted and agreed before we do it — never invoiced afterwards as a surprise.
Can we change level later?
Yes, in either direction. Businesses often start at Essential while things are being stabilised and move up once they see what proactive work actually removes. Occasionally the right move is downward, and we will say so if we think you are paying for cover you do not use.
Do you charge for onboarding?
Sometimes, and it depends on the state of what we are taking on. Discovery, deploying monitoring and documenting the environment are usually absorbed. Substantial remedial work — unsupported servers, devices with no management, backups that have never worked — is quoted separately, because it is a project rather than ongoing support. You will see that figure before you commit to anything.
Want a sense of the work before asking for a quote? Run the IT Health Check →
Ready to get started?
Get a number you can actually compare.
One conversation and a short review, and you will have a written proposal setting out exactly what is included, what is not, and what it costs.