Support centre

Support when you need it, without the runaround.

Raise tickets, access remote support, check service status and find quick answers — all in one place. Our team is here to keep your business running, wherever you are in the UK or Portugal.

  • Existing customer support
  • UK & Portugal coverage
  • Fast, friendly help
Track your tickets Existing customers see open tickets here Client Login
All systems operational Service status
Priority-based response Triaged by business impact
Multiple support channels Portal, remote, phone & email Get help

Technologies we work with

  • Microsoft
  • SOPHOS
  • Acronis
  • HPE
  • 3CX
  • UBIQUITI
  • veeam

Quick actions

Get the support you need, quickly.

Existing customer? Log in to your support portal

Submit Ticket

Raise a new support ticket with our team.

View My Tickets

Check the status of your existing tickets.

Remote Support

Get secure remote assistance from our team.

Service Status

Check the current status of our systems and services.

Knowledge Base

Find answers to common questions and how-to guides.

Emergency Support

Need urgent help? Get in touch with our priority support team.

How it works

Simple support, clearly structured.

From request to resolution, we keep you informed every step of the way.

  1. 1

    Report

    Submit a ticket through the portal, email or phone.

  2. 2

    Review

    Our team reviews and prioritises your request.

  3. 3

    Resolve

    We get to work and keep you updated.

  4. 4

    Follow Up

    We confirm everything is resolved and ensure you’re happy.

Knowledge Base

Find answers, fast.

Search our knowledge base for guides, how-to articles and troubleshooting tips.

Getting Started

Test Article

Testing Article - Extract

Why choose CaminhoIT support

Support that feels personal.

We combine enterprise-grade expertise with a friendly, local approach. Our support team are real people, focused on your success.

Bilingual support (EN/PT)
Real people, not endless handoffs
Security-first handling
Practical remote and onsite support
Clear communication
Documentation-led service

Service status

All systems operational Last reviewed
Core IT services Operational
Monitoring platform Operational
Remote support Operational
Ticket system Operational

Support hours (UK & Portugal)

Mon – Fri: 08:00 – 18:00 (GMT/WET)

Systems are monitored 24/7. Out-of-hours cover for critical incidents is available depending on your service level.

24/7
Monitoring & business-hours helpdesk
UK & Portugal
Remote coverage, on-site in the Algarve & Alentejo
Security-first
MFA, patching and backup included as standard
One portal
Tickets, services, quotes and invoices in one place

Support when it matters

Need help right now?

Submit a ticket, speak to our team or access remote support — we’re here to keep your business moving.

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